Raise a ticket on Automeasure platform
Raise a ticket on Automeasure platform
Having trouble with takeoffs or navigating through the platform? Do you need an ETA on a takeoff request? Are payment issues bringing you down? We are ‘Attentive’ to all your needs!
Not that we don’t love talking to you or receiving your emails, but now there’s another way on the platform itself—thanks to our “raise a ticket” feature.
Our platform lets you raise a ticket for any issue, big or small, and we do not just respond promptly but also aim to resolve the issue immediately.
Whenever you are stuck, raise a ticket - be it before starting a takeoff, during a takeoff, or after a takeoff—we are at your beck and call.
For more details and other tips & tricks to make your experience on our platform better, you can reach out to our customer success team.
Show Transcript
Hello there today. Let's understand how to raise a ticket on AutoMeasure. There are two methods to raise a ticket. The first method is to navigate to help on your main screen and click on raise a ticket. A pop up will appear where you can select your issue from the list provided and then describe it or upload any supporting documents. The second method is to go inside a takeoff, for instance, this one and on the takeoff page, which we also refer to as the measurement page. Go to the three-dot menu there. You'll find an option to raise a ticket. The difference between these two methods is that if you raise a ticket from within a takeoff page, it automatically captures the takeoff ID, making it easier for us to identify the specific takeoff you are referring to. We highly recommend raising a ticket from within the takeoff page. So if your issue pertains to a specific takeoff request, please open the takeoff, click on the three dot menu and select the raise a ticket button. This will capture the takeoff ID automatically. If you choose not to do this, you will need to manually mention the takeoff address and other details, which can be avoided by following the recommended method. Once you've initiated the ticket-raising process, you can select an issue and describe the issue in detail, and that's how it's done. That's all there is to it.